Budapest address and the editorial mailbox
| For | Contact |
|---|---|
| info@ducat888.bet | |
| Letters by post | Kossuth Lajos tér 1-3, 1055 Budapest |
Writing by email gets things moving sooner. We do accept letters on paper, but an outdated table row is rarely worth the price of a stamp.
Who works on the site and where the numbers come from is described on the page about our editors.
When a payout or RTP on a card looks wrong
Most useful messages concern a single table row. Say the card shows 97.30%, but you read something different on the studio’s site. In that case, send us these three things:
- which page, and which row of the rule card (for example ‘Item: RTP’);
- where you saw the differing value – a link to the studio’s page or to an independent review;
- when you saw it, with a rough date.
A screenshot is welcome, but the link matters more. We open the source ourselves, and if two matching sources say otherwise, we rewrite the card.
A renamed or vanished table in the live lobby
The lobby is always in motion: tables arrive, others get new names, and the tags are not always consistent. If you cannot find a table we mention, send us its exact name and the category where you looked for it.
We maintain the list of studios on the studios page. Every lobby statement carries a date – the current state is as of 11 October 2026.
Two cases where your message makes a real difference
The first: on a multiplier roulette, the card shows a different base payout from the one in the table’s help screen. Send the table’s exact name, the studio and the ratio you saw in the help – for example: ‘the help says straight up pays 20:1, your card shows something else’. That is two minutes of work for you and a ready starting point for us.
The second: we list an RTP as ‘not published’, but you found it on the studio’s official data sheet. Send us the link. If the studio’s own page confirms it, we also switch the source field to ‘official studio page’.
We do not publish opinions, table recommendations or winning tips from reader mail. The rule card deals in facts.
Write in Hungarian, Slovak or English
There is no need to translate. Write in Hungarian, Slovak or English, and our answer comes back in whichever of the three you chose.
A short note is enough. Two sentences and a link do more than a long complaint without a source.
Who to contact when your money is involved
We operate no casino and have no access to your account. Deposits, withdrawals, a bonus that was never credited or a dispute over a settled round belong with Dukat.bet customer support – they can see your transactions, we cannot.
Never send us a password, card details or an identity document. If something like that does arrive, we delete it and do not reply to it in substance. What happens to your messages is set out on the privacy page.
Proof of a fix: a new date at the foot of the page
We promise no response time, because we are a small team and every report is checked against its source. What we do commit to: if you are right, the card gets fixed and the update date on the page changes.
If what worries you is not our text but your own gambling, do not start with us. Places that offer support are collected in our safer gambling guide.